Frequently Asked Questions about the Salesrise.io Platform

The Marketing Messages feature can be found under the Channels section in Salesrise.io and is one of the channels available to you through which you can optimize and personalize communication with your customers.

Marketing messages allow you to empower the customer to decide how they prefer to receive the content you send via the channel they have set as their preference. With marketing messages, you can create content and make it available through multiple channels – email, SMS, browser notification, mobile notification, tweets, and any other channel you decide to create using Mautic’s extendable open architecture.

When using the ‘Send Marketing Message’ action in a campaign, the message can be created in any or all of these channels. If the contact has a channel preference set on their profile, Salesrise.io will send the content on the preferred channel. If they have not specified a channel, the default channel will be used.

It is also possible for a contact to specify their own frequency rules and pause communication all together on a channel – if these have been reached when a marketing message is scheduled, Salesrise.io will use another channel which has an available frequency.